Agentforce Playbook | Salesforce Autonomous Customer Service

AGENTFORCE DELIVERS ON THE PROMISE OF AI TO REMOVE DRUDGERY FROM PEOPLE'S JOBS.

EMPOWER YOUR TEAM TO DO PRODUCTIVE WORK THAT MAKES THE BEST OF THEIR TALENTS.

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Download this ebook now to learn the steps to successful Agentforce adoption and how to achieve a quick return on your investment.

From readying your technology environment to benefitting from continuous innovation, our Salesforce Certified AI Specialist team walks you through the critical steps of getting started with autonomous customer service.


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AGENTFORCE 101.

When Salesforce unveiled Agentforce in September 2024, it described it as a suite of autonomous agents that can handle a great variety of business tasks. As 41 percent of employee time “is spent on repetitive, low-impact work,”1 Agentforce is designed to return productive time to people across business groups. 

Like all Salesforce tools, it’s easy to learn, use, and adapt to your requirements. Nonetheless, industry and technical expertise in deploying and configuring Agentforce can make a huge difference in how quickly and effectively you can generate results. 

In this comprehensive digital guide, you will learn best practices for preparing your organization for Agentforce adoption, managing change for optimal results, ensuring ongoing success with AI innovation.  

PLUS, you'll receive helpful resources, including:

  • A Decision Tree for AI Agent Automation of a Task or Process
  • An Agentforce Adoption Roadmap
  • Example Agentforce Use Cases by Industry
  • A Checklist for AI Readiness

1 Salesforce, Salesforce Unveils Agentforce–What AI Was Meant to Be, September 12, 2024.